Customer Testimonials


"Hott Insurance is the insurance we have for our family because we have excellent coverage for a great rate, friendly service and prompt help.  We can contact our agent by phone or e-mail and can always rely on getting the help we need with any questions we may have.  We highly recommend Hott Insurance to all of our family and friends." - Brandi H. 

"We recently joined Erie, Hott Insurance, last Summer. Since that time, we've had to adjust our policy three times(we've added/removed vehicles and purchased a home). Each time we've made a change, they have went over and beyond for us. These ladies are very helpful answering our questions and knowledgeable about their product. We wish we had switched to them years ago. We will definitely recommend them to our family and friends." - Jennifer R.

"I recently filed my first auto claim with Hott Insurance. From the first, initial conversation with Brittany, gathering the information, John Paul Hott personally assessing the damage and promptly submitting the estimate, and Brooke following up more than once to assure my needs were being met. I can say with complete satisfaction the claim process exceeded my expectation! Thank you again for providing me with outstanding service!" - J.C. 

"I have been insured with Hott Insurance for many years. They provide excellent home and auto coverage. Their rates and customer service are fantastic. I can't imagine getting insurance anywhere else. The staff at Hott Insurance go above and beyond to help, and always with a smile." - Tammie H.

"I absolutely adore Hott Insurance.  Hott Insurance was my first ever vehicle insurance & I continue to use them today.  I have always received a great deal on insurance & the most amazing customer service.  I couldn't ask for a better insurance company & I recommend them to all of my friends & family.  We love Hott Insurance!" - Stephanie S. 

"I have been dealing with Hott Insurance Services since 2003 and have always been well satisfied with the service and quality of people that work for them,  I have also gotten to know the Hotts personally and have been very impressed with the integrity of this family.  I know from being in business since 1982 in this small area how important it is to treat your customers right if you want to keep them and grow the future of your enterprise for the next generation.  Hats off to the Hotts for a great Family team effort.  AAA+++" - Ted D.

"We made the switch to Hott Insurance last year and that change was primarily motivated by the amazing rates we were offered. I do not see us leaving anytime soon and that is thanks to the amazing service I receive every time I contact the office, with even the smallest question." - Derek S.

"When we switched to Hott Insurance, we saved money on our farm, home, and auto coverage, while at the same time increasing the amount of protection we have. Add to that the courteous, friendly, hometown service and you can't go wrong." - Matt L. 

"My wife and I have been Hott Insurance customers since 2011, after relocating to Pittsburgh from Houston, TX. We gathered insurance quotes from multiple companies and ultimately chose Hott Insurance because of their process, but more importantly, their customer service. Our insurance rates since being Hott customers have remained steady and all communications we've had have been pleasant with quick resolution. We are very pleased with Hott Insurance and expect to remain customers for years to come." - Sean L.

"Anytime I've had a question or concern, I can reach out to Sara and she quickly gets back to me with whatever I need. Not only is she knowledgeable, but her friendly nature always makes me feel at ease. I can't recommend Sara and Hott Insurance enough, they are the best!" - Cassandra B.

"I've had nothing but good experiences working with Hott Insurance. I feel like everyone there is a friend of mine and looking out for my best interest. Best game in town." Tim R.

"When Hott Insurance says, "Help me help you" this is a true statement. John Paul, Karen, and their staff are there to help you with all your insurance needs. John Paul has been our agent for 17 years. As my family grew and our insurance needs changed, Hott Insurance offered sound advice to suit our need. When I filed claims for deer damage, Hott Insurance took care of everything! If you are searching for an agent with experience and integrity, look no further. Visit Hott Insurance and let their knowledgeable staff help you find the best coverage with great rates. You won't regret becoming part of the Hott Insurance family." - Terry and Lora B. 

"My family and I are longtime customers of Hott Ins. in Keyser, WV and have always been pleased with the service and coverage offered by them. Brittany and the staff at the Keyser office location is outstanding to deal with. They are very helpful and courteous." - Craig R. 

"I have various policies through Hott Insurance and I often have multiple questions about them. I always feel welcome anytime I call or stop in the office. Staff are always polite and courteous and make me feel as if their only job is to help me solve my problem. I would recommend Hott Insurance to anyone who has any type of insurance need." - William S. 

"Hott Insurance, in Petersburg, WV, is the best insurance company I have had the pleasure of working with for our insurance needs. Kristina Goldizen provides a personalized touch in customer service that is a rare quality these days. As an Agent, she is extremely professional, efficient, knowledgeable and very polite every time I call for information/assistance. I recommend anyone calling Kristina at Hott Insurance. You will be glad you did!" - Della W. 

"I have always been satisfied with the professional and courteous service I have received from my Erie agent. They are very knowledgeable regarding any insurance questions that I have. They have always been friendly and personable. I have always felt like more than another customer. I would not hesitate on recommending Erie/Hott Insurance to my friends and family." - Jason R.

"We are all very busy. Whether you are a full time mom or dad, a student, a business owner or employee, there never seems to be enough hours in a day to get everything done. I am no exception. As a matter of fact, things often fall through the cracks due to my busy schedule. When i realized I needed to get life insurance I went into Hott Insurance and spoke with Sara Treat. She helped me determine the policies that were right for me and my family. Not only is she knowledgeable about the plans, but she has also gone above and beyond in servicing the policy. As I stated before, being busy, things often get forgotten and Sara helped to keep me on tract. She has sent me little notes, emails, and text messages when I have forgotten to pay my premiums. With her help I can be sure if something happened to me, my family would be taken care of. I am probably an agent's worse nightmare and I can not express the wonderful, patient and caring service that Sara has provided. I high recommend Hott Insurance ad Sara Treat to anyone looking or an excellent insurance company." - Becky S. 

"This is great insurance with excellent customer service and by far the cheapest I found. Hott Insurance saved me $800 a year on insurance." - Taylor B.

"Hott Insurance is by far the best insurance company we have been with. They are always willing to go the extra mile, polite and friendly, and you feel more like a friend than a client!" - Laura M.

"I have been a client of Hott Insurance for 15 year. When the inevitable happened and I had to file a claim, it was hassle free. The office staff were very helpful, polite, and friendly. I would definitely recommend Hott Insurance to everyone for all your insurance needs." - Amy B.

"We were referred to Hott's by my aunt and uncle when we moved back to Petersburg. We now have homeowners,car and life insurance with them. They have been amazing to work with! They do a great job explaining everything and answering any questions we have. I feel like they care about us: not just selling a product. As a realtor I feel like they are the best place to send my clients too because I know they will be well taken care of! We love Hott's and all the employees, but especially Sara Treat." - Jessica W.

"Kristina and Hott Insurance is a joy to work with and has made shopping for insurance easier and at lower premiums! They are very knowledgeable and handle all our business and personal policies and keep us up to date and current with all of them." - Bradley H. 

"Hott Insurance/Erie has provided me and my family excellent insurance for several years. Their agents are extremely knowledgeable and patient, concerning reviewing information via email and electronic signature (thanks Sara!). They make obtaining insurance painless - which is a gift in itself and when crises occur, the Hott insurance family is who I want in my corner. Thank you so much for meeting my insurance needs." - Ravenna R. 

"Thank you for taking care of my family's needs with our insurance. The team at Hott Insurance has been wonderful to work with. It is so reassuring to know I can pick up the phone and get answers quickly. My daughter is away at college now and I have needed Hott Insurance to help me through a couple of issues with her. As a father, what a relief it is to have them there to take care of it. I appreciate the courtesy and the level of professionalism displayed by the staff. Thank you for a job well done and I would highly recommend Hott Insurance to others for their insurance needs." - Dwayne H.

"My experience with Hott Insurance has been always pleasant, always great coverage for great prices. For the last five years or so, with so many changes they have always been there with very patient assistance. I would recommend Hott Insurance 100%." - Catherine H.

"I have been with Hott Insurance for many years now. Great rates, great coverage, and great employees! Who wouldn't want to save money and deal with nice people?" - Derek C.

"I would recommend Hott Insurance to anyone looking for friendly, reliable service. Having been a long-time customer for my auto, homeowners, and life insurance, I have always been satisfied with their personal assistance. For example, they are always so quick and courteous when providing a new auto quote. It is reassuring to me, to be able to talk with representatives that I know and trust." - Alice Ann G. 

"Kristina is an outstanding agent for Hott Insurance.  She is never too busy to address our business or personal policy needs whenever we have a question or claim.  Kristina handles each situation as if we are the only policy holder she has to serve.  She is always very respectful, takes care of the situation, and is an excellent testimony of a dedicated agent." - Juanita M.

"Friendly staff, easy to deal with, fair and honest insurance pricing." - Charles G.

"When I called the insurance office to file a claim, the agent was very nice. She promptly and efficiently processed my claim. Immediately after speaker with her the adjuster called and scheduled a time, which was the next day, that he could come to assess the damage to my pickup and write an estimate. A couple of days later, I received a check to pay for the repair. In about a week my pickup was fixed. I was very impressed with how quickly and efficiently everyone worked together." - Virginia P. 

"I have been an Erie Insurance customer since 2000. After moving to this area in 2006, went to Hott Insurance to add our home to our insurance. Instantly enjoyed the treatment and customer service I got at Hott Insurance. I enjoy and appreciate how helpful everyone is with my insurance needs. I wouldn't even consider any other insurance company." - Linda H. 

"I went with Hott Insurance because they have the cheapest rates I could find! I have had a couple claims, and they took care of everything for me, so I didn't have to worry about anything. Great insurance company." - Kevin D.

"My husband and I have been in business for several years and currently have insurance on 7 rentals, our personal residence, and our vehicles, through Hott Insurance. Our agent, Kristina Goldizen, is the best. She is always there when we need a quote, file a claim, etc. Very fast service, especially when filing a claim. I would definitely recommend Hott Insurance to anyone that wants honest, dependable, very competitive, and friendly agents." - Cheena D.

"Brittany and the whole team at Hott Insurance are a pleasure to deal with. They have great rates and are always there when you need them. I could not be happier with the service they provide." - Colby K. 

"We recently joined Erie, Hott Insurance, last Summer. Since that time, we've had to adjust our policy three times(we've added/removed vehicles and purchased a home). Each time we've made a change, they have went over and beyond for us. These ladies are very helpful answering our questions and knowledgeable about their product. We wish we had switched to them years ago. We will definitely recommend them to our family and friends." - Jennifer R.